FedEx Insider: Get The VIP Treatment With Our Customer Service Associate's Tips - chat
Get tips, contact options, and be prepared.
Start a live chat with one of our customer representatives to get personalized support.
Ideally you should try to learn how to do all csa functions.
Webfor the most part though, you just have to keep the customer service smile on and just listen.
Once you spend a little bit of time on the job youβll know exactly what happened and youβll have a pretty good understanding of how to fix it quickly.
Call customer support to find answers, information, and resources for all your shipping needs.
Webit depends on your workgroup.
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They probably wonβt be that helpful but itβs worth.
Traces, front counter, address corrections, rts packages, and the morning or response sorts.
Webfind the customer service phone number that fits your type of shipment or service.
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The more you know, the more likely you can come in to help cover or work extra.
If it asks for an account number press any 9 numbers and whenever it starts talking again press 0.
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