Webthe “better and bolder” strategy articulated by ceo carol tomé reflects ups’s determination to excel in serving key markets while prioritizing operational.

Webtrimming customer service costs while boosting customer satisfaction — and hence loyalty — is challenging in the best of times.

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Webthese 21 customer service tips offer concrete strategies to make it happen.

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Webwhen the economy begins to recover, they try to win back customers by beefing up customer service—only to find it's too late.

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